Microsoft 365 licensing is becoming increasingly complex, and the introduction of Copilot and AI agents brings new cost and compliance challenges. Many organizations lack visibility into license usage, entitlements, and consumption-based charges, leaving them exposed to unnecessary costs and audit risk. In this short session, we'll highlight: Common Microsoft 365 and Copilot licensing risks Hidden costs and consumption-based charging models How AI agents can generate unexpected credit consumption Typical audit findings and compliance pitfalls Key areas organizations should review today This session is designed to provide practical insights and raise awareness of the most important risks and opportunities surrounding Microsoft licensing.

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Artificial Intelligence is rapidly entering the world of IT Asset Management (ITAM), promising automation, smarter insights, and greater efficiency. But is it truly a game-changer, or just another source of complexity? In this session, we explore real-world AI use cases in ITAM, such as automated asset discovery, normalization, and predictive insights. At the same time, we challenge the hype by highlighting what is often overlooked: AI is only as effective as the foundation it’s built on. Without reliable data, clear processes, and a defined strategy, AI risks becoming just another tool that adds noise instead of value. Join this keynote session by Wojciech Jackowski, Director ITAM at DSV to learn where AI delivers impact today, what pitfalls to avoid, and how to ensure it strengthens, rather than disrupts, your ITAM practice. AI in ITAM isn’t a silver bullet. Success depends on how well you prepare.

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